Educator, entertainer, help desk & cheerleader. The many hats of a community manager
If you want to have a thriving enterprise social network, you need to have professional community managers leading the effort to ensure communities are strategic, relevant and valuable to the organisation and the people engaging in them. What follows is a rough role mandate for a community manager, based on input from people in the job.
Why we eat broccoli and how to avoid enterprise social indigestion
It took an awfully long time for my children to learn to eat broccoli. It was put in front of them many, many times and the dietary benefits of it explained. After a while, eating it became habitual. This is the landscape we face when it comes to the use of social technologies in our organisations. We must help our people learn to eat ‘broccoli’ by helping them work out loud and share what they know in social channels.
Weight training and finding your enterprise social muscles
Building your enterprise social muscles plays out in the same way as it does with weight training in the gym. Once you make the leap and use social at work in more purposeful ways, you’ll get a bigger benefit from it.
Losing control and other myths about enterprise social networking
If you’re not already using social media or your organisation doesn’t value it, taking a leap into enterprise social could feel like jumping out of a plane for the first time. Exciting and terrifying.