Educator, entertainer, help desk & cheerleader. The many hats of a community manager
If you want to have a thriving enterprise social network, you need to have professional community managers leading the effort to ensure communities are strategic, relevant and valuable to the organisation and the people engaging in them. What follows is a rough role mandate for a community manager, based on input from people in the job.
Make good technology choices. But put people first in the digital workplace
Just like an all-you-can-eat dessert bar, tech vendors are tempting us with the alluring promise we’ll enjoy eating their sweet treats. The irony of the march into the digital age is the further we go, the more we realise being ‘digital’ isn’t about teaching people how to use tools. Instead, the main game is helping people get into the right headspace to want to try new ways of working.
Why we eat broccoli and how to avoid enterprise social indigestion
It took an awfully long time for my children to learn to eat broccoli. It was put in front of them many, many times and the dietary benefits of it explained. After a while, eating it became habitual. This is the landscape we face when it comes to the use of social technologies in our organisations. We must help our people learn to eat ‘broccoli’ by helping them work out loud and share what they know in social channels.