Educator, entertainer, help desk & cheerleader. The many hats of a community manager
If you want to have a thriving enterprise social network, you need to have professional community managers leading the effort to ensure communities are strategic, relevant and valuable to the organisation and the people engaging in them. What follows is a rough role mandate for a community manager, based on input from people in the job.
Six lessons about connection from a karaoke night out
According to an exploratory study on employee silence, employees stay tight-lipped about problems and issues at work because they’re fearful of being viewed negatively and they’re concerned about the knock-on effects this will have on their relationships at work. And just as I thought I might die of embarrassment from singing on stage, the research showed employees are genuinely fearful of their career prospects suffering as a result of speaking up.
Losing control and other myths about enterprise social networking
If you’re not already using social media or your organisation doesn’t value it, taking a leap into enterprise social could feel like jumping out of a plane for the first time. Exciting and terrifying.